But if you think these men are ungrateful, you
have not met a typical customer care employee. When they’re not in a job and
are looking for one, they can be as obedient as a puppet, but give them one and
create ingrates. They’ll start acting like they’re doing everyone including the
boss a favour. Some of them won’t even wait to serve their probation before
pushing their mood down everyone’s throat.
I remember debating against the motto that: “the
customer is always right.” I thought the slogan gives too much authority to the customer, knowing how hard to please some can be. But how can I stand up for someone with zero hospitality in
her DNA, or for someone who knows no better way to make up for her insecurities
than passing her it on to those who’re supposed to be her business?
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