This customer service manifesto should be every agent's commitment, so that none will act as if (s)he's doing the customer a favour, or that dealing with, or handling customer complaints has to be a tug of war. Put your ego last and treat each client as your only remaining customer on earth, then sit back and be amazed by the amount of tips and raise that will come your way.
To those pants-sagging raggedy-ass eyehole-infested-boxer-shorts wearing wanksters and their frumpy wannabe divas who come to our stores on Sundays, during feasts and on Valentine's day to buy nonsense, Extra gum, potato chips, and candy bars, or to take selfies by the shelves, listen: the customer being always right is figurative not literal. So be nice, knowing that whatever service you cannot get with politeness and courtesy, you will not get by any other means.
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